Refund Policy

1. Overview

At Brofty, we strive to provide exceptional AI workspace services. We understand that sometimes refunds may be necessary, and we want to ensure our policy is clear and fair for all users.

2. Credit Refund Eligibility

Users may request a refund of their purchased credits under the following conditions:

• The refund request is made within 14 days of the original payment date
• The request is submitted via email to our support team
• The credits have not been substantially used (we reserve the right to determine what constitutes substantial usage)

3. How to Request a Refund

To request a refund of your credits, please follow these steps:

1. Send an email to support@brofty.com
2. Include "Refund Request" in the subject line
3. Provide your account email address
4. Include the payment date and amount
5. Briefly explain the reason for your refund request

4. Refund Processing

Once we receive your refund request:

• We will review your request within 2-3 business days
• If approved, refunds will be processed back to the original payment method
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• You will receive email confirmation once the refund has been processed

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Credits that have been substantially consumed (typically more than 50% of the purchased amount)
• Requests made after the 14-day window
• Subscription services (different terms may apply for recurring billing)

6. Special Circumstances

We may consider refund requests outside of our standard policy in exceptional circumstances, such as:

• Technical issues that prevented you from using our services
• Billing errors on our part
• Other circumstances at our discretion

7. Contact Information

For all refund-related inquiries, please contact us at:

8. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.